Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at [info@nova-core.shop](mailto:info@nova-core.shop). Returns sent without prior authorization will not be accepted.

Return Address:
Room 201, Tranquil Residence
2-19-34 Kabe Higashi,
Asakita-ku,
Hiroshima-shi,
Hiroshima,
Japan

Return Shipping Costs

If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

For returns due to customer preference, change of mind, or any reason not caused by our error, the customer is responsible for the return shipping costs.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it promptly.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order once the return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@nova-core.shop