Legal notice

Seller
NOVA CORE (Sole Proprietor)

Responsible Person
Aito Masakado

Address
Room 201, Tranquil Residence
2-19-34 Kabe Higashi, Asakita-ku
Hiroshima-shi, Hiroshima 731-0222
Japan

Phone Number
+81 80-6242-9136

Email Address
info@novacore.com

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (JST)

Product Prices
All prices listed on our website are in USD and include applicable taxes unless otherwise stated.

Shipping Fees
Shipping fees are calculated at checkout depending on the destination and product.

Additional Fees
No additional fees will be charged beyond the product price and shipping fee. However, customs duties or import taxes may apply depending on your country and are the responsibility of the customer.

Delivery Time
Orders are processed within 1–5 business days. Delivery typically takes 7–20 business days depending on the destination and product availability.

Payment Methods and Timing
We accept major credit cards, PayPal, and other secure payment methods. Payment is charged at the time of purchase.

Return Period
Customers may request a return within 30 days of receiving the product.

Refund Policy
Refunds will be issued only for defective or damaged items. To request a refund, please contact us with proof (photos or videos) within the return period.

Return Shipping Policy
Customers are responsible for return shipping costs unless the item is defective or incorrect.